Andreu Realty ("we," "us," or "our") operates the Andreu Realty CRM (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Service. By using the Service, you agree to this policy.
1. Information we collect
- Account and authentication data: such as name, email, and credentials used to sign in (including data processed by our authentication providers).
- CRM and communications data: information you or your organization enter into the Service, including leads, contacts, messages, tasks, calendar-related metadata, and voice or email integrations you connect.
- Technical data: such as device type, browser, IP address, and logs used for security, debugging, and service improvement.
2. How we use information
We use information to:
- Provide, operate, and improve the Service.
- Authenticate users and protect against fraud and abuse.
- Communicate about the Service, support requests, and important notices.
- Comply with legal obligations and enforce our terms.
3. Legal bases (where applicable)
Depending on your location, we may rely on consent, performance of a contract, legitimate interests (such as securing the Service), or legal obligation as the basis for processing.
4. Sharing and subprocessors
We may share information with service providers who assist us (for example hosting, email, telephony, or analytics), subject to appropriate safeguards. We may also disclose information if required by law or to protect rights, safety, and security. We do not sell your personal information as a product.
5. Data retention
We retain information for as long as needed to provide the Service, comply with law, resolve disputes, and enforce agreements. Retention periods may depend on your organization's settings and applicable law.
6. Security
We implement technical and organizational measures designed to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
7. International transfers
If you access the Service from outside the country where our servers or providers are located, your information may be transferred across borders. We take steps consistent with applicable law to protect such transfers.
8. Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, contact us as described below.
9. Children
The Service is not directed to children under 16 (or the age required in your jurisdiction). We do not knowingly collect personal information from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the effective date. Material changes may be communicated through the Service or by email where appropriate.
11. Contact
For privacy-related requests or questions, contact Andreu Realty using the contact information on our main website or through your account representative.
Effective date: May 12, 2026